Saki Return & Refund Policy

Thank you for choosing Saki! We are committed to providing you with high-quality, custom-made products and a smooth shopping experience. Please take a moment to review our return and refund policy.

1. Return Eligibility

• Returns and refunds are accepted only for items that are damaged, defective, or incorrect upon delivery.

• Due to the custom-made nature of our products, we cannot accept returns or exchanges for reasons such as change of mind, incorrect size choice, or simply not liking the product.

2. Reporting a Problem

• If you receive a damaged, defective, or incorrect product, please notify us within 7 days of delivery by emailing us at:
  kirandhillon3545@gmail.com

• Include your order number, clear photos of the issue, and a brief description.

3. Return Process

• Once your return request is approved, we will provide detailed instructions on how to return the item.

• Customers are responsible for return shipping costs unless the return is due to our error.

• Please ensure the item is returned in its original packaging and condition.

4. Refunds

• After we receive and inspect the returned product, approved refunds will be processed to your original payment method within 7-10 business days.

• Shipping and handling fees are non-refundable.

• If the return is due to our error, we will cover all applicable costs.

5. Non-Returnable Items

• Personalized or custom-made items cannot be returned unless faulty or damaged.

• Gift cards, digital products, and downloadable content are non-refundable.

6. Exchanges

• We currently do not offer direct exchanges. Please place a new order for the desired product and request a return for the original item if eligible.

7. Contact Us

Have questions or concerns? We’re here to help! Reach out anytime:
Email: kirandhillon3545@gmail.com

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Thank you for shopping with Saki — your satisfaction means everything to us!